All orders are processed within 1 business day and dispatched within 1 additional business day. Deliveries take 1 business day for the North Island and 2 business days for the South Island. Please allow additional 1-2 business days for rural areas deliveries. For purchases including food products, delivery times may vary as they are made to order. The expected delivery time will be notified via email when the order is processed. Please note that orders placed on Public Holidays will be processed the next business day.

All deliveries are tracked with non-signature. If you have special delivery instructions, please let us know at time of checkout. We do not send tracking details, however you can request it via email.

Shipping is charged on an order weight/volumetric basis. Even though a product may weigh very little, it's volumetric weight will cost more than it's real weight to send. After checkout, you will receive a confirmation email with total costs and delivery time frame. We will also notify you at time of order dispatch. Please note that rural areas will incur an additional fee.

Since our shipping costs are variable, should there be any incorrect or additional charges we will contact you by email to arrange payment of the difference. Should there be any questions or queries with regards to our shipping rates, feel free to contact us at

You are welcome to pick up your order from our Wellington store if preferred. In this case, please let us know at checkout.

Please note that we do not offer international shipping or deliveries to PO boxes. 

For orders totalling over $150, Orient offers shipping free of charge. This cannot, however, be used in conjunction with any other special.